Many The Case Flick products are personalised or made specifically for an order. Because of this, change-of-mind returns may not be possible once production has started.
Damaged, defective or incorrect item
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible after delivery. Please keep the product and packaging and share your order number along with clear photos and, where available, an unboxing video.
After verification, we will work with you on an appropriate resolution, which may include a replacement, refund or another suitable solution depending on the issue.
Personalisation details
Products made using the name, text, photo or other details submitted with the order cannot generally be returned for errors in customer-provided information. Please check all details carefully before ordering.
Material and screen variation
MDF, acrylic, printed colours and handmade finishing can show minor natural or production variations. Screen settings may also make colours appear slightly different. Small variations that do not affect the product's intended use are not normally treated as defects.
Nothing on this page limits rights that cannot be excluded under applicable law.