What materials do you use?
Our range is primarily made using MDF and acrylic. Exact material, thickness and finish are mentioned on each product page.
Can every product be personalised?
No. Personalisation is available only where the product page specifically shows a name, photo, message or other custom field.
How should I enter a name or message?
Enter it exactly as you want it produced, including spelling, spaces, numbers and dates. Please review your details before placing the order.
How long does dispatch take?
Dispatch time varies by product and is shown on the relevant product page. Personalised products can take longer than ready designs.
How much is shipping?
Any applicable shipping charge or free-shipping offer is shown on the product page or at checkout before payment.
What payment options are available?
The payment options currently available for your order will be shown at checkout. Certain order types may require an advance payment.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos. Keep the product and packaging while we review the issue.
How do I contact The Case Flick?
Use our Contact page and include your order number if your message is about an existing order.